Are you a registered user?
If you paid your order through bank transfer, we will ask you to send us your IBAN code in order to proceed with the refund.
Have you placed the order as a guest?
If you paid your order through bank transfer, we will ask you to send us your IBAN code in order to proceed with the refund.
Check the name of the courier on the label you received after completing the return request procedure.
To monitor the status of your return, enter the tracking number of the return label on the website of the courier in charge.
Are you a registered user?
Contact our Customer Service through your account, fill in all the regions and include some pictures of the product for a better evaluation.
Have you placed an order as a guest?
Go to "Track order" and insert the order number and your e-mail. Fill in all the regions and include some pictures of the product for a better evaluation.
Are you a registered user?
Contact our Customer Service through your account, fill in all the regions and include some pictures of the product for a better evaluation.
Have you placed an order as a guest?
Go to the "Track order" page and insert the order number and your e-mail. Fill in all the regions and include some pictures of the product for a better evaluation.